‘Digital Eavesdropping’: Unilever Aims to Harness Vaseline’s Social Media Breakthrough.
First identified over 150 years ago on a Pennsylvania oilfield, the modest tin of Vaseline could hardly be considered an clear candidate for digital platform algorithms.
However, its rise as a popular subject on TikTok has thrust it into the lead of an promotional upheaval, where major corporations are spending big on content creators and reducing expenditure on marketing items in legacy broadcasters.
A Journey from Drilling to Digital
The petroleum jelly was first manufactured in the 1870s by a chemist, Robert Cheeseborough, who observed drillers applying to their skin with a byproduct of the drilling process. Currently, a wave of amateur-created clips have documented the product’s widespread use in “everyday tips”.
Hailed as a remedy for cleaning shoes or prolonging the scent of perfume, along with a cure for creaky hinges. Its use has even extended to stop the scourge of crisp flavouring sticking to fingers.
Harnessing the Hype
Detecting the product’s new life online, executives at the multinational boosted the tips by tasking their in-house experts with verification and providing creators with the outcome data.
Suggestions that it lessened the sting of chili on the mouth were given the thumbs up. Similarly supported were ideas it could prolong perfume and restore leather handbags. Claims that it would whiten teeth or lengthen eyelashes were disproven.
The ‘Digital Ear’ Approach
Print ads and broadcast spots would once have formed the bulk of its promotional efforts. However, this online trend has helped convince executives to turbocharge spending on content creators.
This monitoring of online platforms to shape commercial tactics has been termed “social listening”. The company's chief executive, newly named, has stated the intention is to spend half of its colossal advertising budget on platform-based material.
Evolving With Audience Behavior
The company's social media lead, who is spearheading the social media effort, said the company was just evolving with contemporary approaches of connecting with customers. She said engaging on social media “without killing the party” was essential.
“What is the key to genuine brand integration? That’s always what we’ve been trying to do as brands, since the era of community gossip and sharing usage tips.
“The trend is shifting from a mass communication approach, where we would just send out ads … Currently, it's countless discussions, various groups. The evolution of platform algorithms means that these audiences appear specific, but they’re not.
“If you can make sure your brand is shared by users, talked about by other people, that fosters reliability and pertinence. Content makers are key. We are expanding this endorsement system.”
A Seismic Media Shift
The approach indicates seismic changes happening in audience habits, with younger consumers spending more time on apps like TikTok and Instagram than legacy broadcast and print media.
The shift is reflected in falling revenues for traditional media advertising. Across Britain, advertising income for primary networks have dropped substantially in inflation-adjusted terms since 2019.
The Rise of the Creator Economy
It also reflects a merging of functions as corporations essentially turn into content studios, collaborating with hundreds of content creators to enhance their items.
A commercial director at a major talent agency said: “Clearly, there is a migration of viewers out of certain traditional media outlets and their time is increasingly on digital video and image apps than they are watching live TV or reading print.
“Many companies report to us consumers have more faith in suggestions from the creators they engage with more than they trust ads. This is a persistent pattern.”
He added firms may also cut expenditures by focusing on influencers over big traditional media campaigns, which also permits simpler message refinement to see what works.
The approach is growing. Marketing investment on the creator economy is rising at quadruple the rate than the media industry overall. Stateside, it has more than doubled since 2021 and is expected to hit substantial figures in 2025.
TV's Lasting Role
Regardless of the massive shift, industry figures said they believed TV advertising still had a prominent role to play, as broadcasters retained the power to shape the national conversation.
Sykes said: “Among the most effective advertising investments is still events like the Super Bowl. The issue isn't broadcasters claiming: ‘Oh, we’re not relevant any more.’ It’s about who’s capturing attention … There is undoubtedly a future for traditional media.”